This system helps the public to raise their grievance related to any issue /office to the senior office of the 'Food,Civil Supplies & Consumer Affairs Dept'. The grievance can be entered and submitted from anywhere & anytime without travelling to the office of the senior officer. This system generates the acknowledgement for each grievance . The public can monitor the status of his /her grievance easily from anywhere & anytime .

This system provides the following benifits to public.

• Public can raise the grievance from anywhere & anytime.
• It brings accountability to process & reply by the concerned officer.
• It brings transparency in the system.
• The grievances can be monitored by senior officers easily.